Refund policy

Our goal is for every customer to be totally satisfied with their purchase. Due to the nature of our products/services, all sales are final and we are unable to offer refunds or exchanges once a purchase is made.

Frequently asked questions

We aim to deliver quality from the
very start. Whether it’s a physical item, digital download, or booked service,
time and resources are dedicated to preparing your order. For this reason,
refunds aren’t possible.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Production Time: 1 - 3 days

Shipping Time: 9 - 14 days

Total Fulfilment Time: 10 - 17 days

If your item arrives damaged or
defective, please reach out to us within 5 (five) days of receiving it
at info@iamjasminemoore.com. We’ll be happy to review the situation and, if applicable, provide a replacement or store credit.

Payments for events, bookings, and
services are non-refundable. If something comes up and you can’t attend, let us
know as soon as possible—depending on availability, we may be able to reschedule your booking/service or transfer your event ticket.